Overview
Introduction to Having Difficult Conversations and Managing Conflict Course Overview
Difficult conversations and managing conflict are crucial components of healthy relationships and effective communication. They provide opportunities to address and resolve issues and prevent larger problems from developing. As a leader, knowing the most effective way to manage conflict and have those difficult conversations is a key skill and can have a positive impact on business outcomes. This course focuses on recognizing when a difficult conversation is necessary and equipping leaders with tools and strategies to have a successful conversation. It will also provide approaches to conflict resolution resulting in strong and sustainable outcomes. By understanding the key elements of managing difficult conversations, leaders will be better equipped to handle challenging situations and maintain positive working relationships.
Introduction to Having Difficult Conversations and Managing Conflict Learning Objectives
Upon completing this course, you will be able to:
- Understand and recognize when a difficult conversation is necessary.
- Understand best practices, tools, and strategies for having a difficult conversation.
- Use effective behaviors that support the delivery of a successful difficult conversation.
- Recognize and understand how to address common difficult conversations in the workplace.
- Identify appropriate conflict resolution strategies.
- Understand how conflict can be productive and can create a more enriched work environment.
Who Should Take This Course?
This Having a Difficult Conversation and Managing Conflict course is perfect for investment professionals, management consultants, and financial analysts, as well as investor relations teams and senior managers at both private and public companies.
Having Difficult Conversations and Managing Conflict
Get StartedLevel 1
Approx 1.5h to complete
100% online and self-paced
Get Recognized With CFI
See All Certification ProgramsWhat you'll learn
What our students say
Learning techniques to approach conflicts and all the conversations we know we must have but sometimes we want to avoid
Francisco Garcia Soria
This was an important topic. I would have liked a little more information from the underdog's perspective because I really need to understand how individuals can change and cope when they are placed in an imperfect, challenging position that must be overcome. There are so many variables that make things very complicated so it might be impossible to generalize, but how does an employee support another employee or how does a team deal with management changes? Or catastrophic events or unexpected hazards? Maybe there is another course that provides additional material that explains more scenarios.
Robin Sorrell
This course provides the tools and steps to deal with core issues that might hinder the growth and stability of our company.
Jenna Richardson
This course provide knowledge on handling conflict and presented examples that were relevant and helpful in addressing conflict
